Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AlaaExpress Online shopping, Shopping Online, Buy Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.alaaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product excellent quality!!! Super fast!!!
Perfect thanks recommend
Perfect led, all as ad
Make you satisfied. Nicer.
Fast shipping. Lamp we describe top. Beautiful bright large recommendation
Thanks. Super.
Small but very bright, good
Excellent, sooo bright!!!! But I do not know how long the battery will last, I recognize only in the spring. Recommend to buy
Item well packed, as described. Light shines wery good. Satisfied
Very good like very and efficient product this led super bright. Just wish had other colors type blue neon.
Red price of this opus of Chinese engineering-one hundred rubles on the bazarny day. The fastener is very doubtful. It's a plus.
Ocen svetliy, proverim kak rabotaet, v upakovka vse na meste
Corresponds to the description. I counted 5 modes. There is with morgania and without it. Velcro for fastening is not very high quality, but it seems to hold. On the time of work I will write later probably.
In this price lamp no competition. Very clear for nice appearance and small size. Above also one flaw-very readily damage when accidental uderzeniu so rather on szosę..
Good quality
Very very long did it to the lamp arrived, but you came.
Esta muy bonitos y sin muy prácticos solo falta usarlos para ver si dura la batería
Супер! Светит давольно ярко! Пришло быстро! 14 дней, на пункт выдачи dpd заказывал.
Зачётный габарит имеет 5 режимов работы. Ярко-меньше чркости-мигание-чамтое мигание и стробоскоп по 3 вспышки пауза 3 вспышки. Размер не большой, в комплекте провод для зарядки и липучка для крепления на раму под сиденье. ) Липучка с одной стороны хорошо, не скинет на солнце как резина. Но будет ли держать, посмотрим. Пришло в коробке, которая чутка подмята по углам. Но все целое. При зарядке сбоку светится кнопка красным светом. Однако при заказе не учел доставку, она платная, мне все обошлось в 500 руб. Если бы доставка была безпоатная то 350 руб вполне нормуль.
Very good product, and I was afraid, that it was a little flimsy, but it looks very robust and very good quality. Light up very well!