Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AlaaExpress Online shopping, Shopping Online, Buy Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.alaaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
voelt heel zacht aan en je voelt niet dat je hem draagt. kleur is iets te licht maar niet storend.
Perfect hair, so easy to wear and wire invisible when you brush hair over it. I will order 1 more so hair looks thicker. Thank you!
Wow this store is amazing. Fast shipping to the state and product was as described! Will continue to do business with this seller!
8 item wasnt as shown sent me wrong item it was hair extensions in seperate pieces
extremely hard to keep this in my hair. wouldn't purchase again
el producto cumple con lo ofrecido por el vendedor, correcta comunicación aunque hubieron fallas en el sistema de seguimiento del paquete, en todo lo demás perfecto
Все отслеживалось. Доехало за 2 недели в Украину. Густые, очень красивые. Держатся нормально. Буду брать у продавца еще обязательно.
Доставка быстрая, принесли домой службой мист экспресс, 10 дней до Киева, трек отслеживается. Волосы нормальные по цвету похоже единственное что у меня не получается нормально их одеть, спадают но я думаю нужно наловчится. Прочитала тут совет что нужно пшикнуть антистатиком для одежды чтоб не путались, помогло, что и вам советую.
Все отлично, и качество, и удобно, и доставка быстрая, жадь только цвет не совпал....
best Ali purchase to date, and I've bought tons of stuff! hope to order more to have on hand in case. buy these, you won't regret it!
fantastic,excellent...very fast shipping hair is like national thanks
спасибо продавцу все получила в Псковскую область дошло ровно за 10 дней 15.01 заказала25.01 получила очень скоростная доставка молодец продавец удачи вам и процветания
The order has arrived in just 11 days! I'm very happy with the quality maybe a little smooth, you have to cut it to make it look normal, and the color is right, the only problem is that I do not fit the rubber, I slip and fall, the store does not offer me solution but I I'm very smart and I'm going to put the hooks, so I can use it differently, if you have very little hair on the top of the head the rubber looks (it's my case)
livraison rapide 12 jours,qualité bien et la couleur (chatain foncé )se mêle bien avec ma couleur de cheveux ,je trouve que la bande n'est pas gênante comme le cas des clips,j'ai pris ces extensions pour pourvoir faire des coiffures avec des nattes ou queue de cheval parce que avec des cheveux détachés on voit bien la démaracation vu que mes cheveux sont épais sinon pour des cheveux fins ça sera top ,je recommande vraiment ce vendeur ,merci
RECEIVED AFTER 25DAYS.. I'm Happy with it but i got a very black color instead of Dark Brown. please make sure to send me a right color of my order next time... i want the dark brown. as the color of. my hair is far from the wig you send.
very reallll i have short hair and bought two. amaziinngggg
The color I received not one I chose , big different
awesome quality! received in 8 days from China to US! my daughter wanted to wear it when she saw it
Класс! Цвет брала блондин, подошёл идеально. Очень длинные, даже не ожидала. Испробовала, не трудно, но надо приноровиться. Доставили за 14 дней. Рекомендую.