Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AlaaExpress Online shopping, Shopping Online, Buy Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.alaaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fantastic super thanks to the store all the best & happy new year 2021
Rápida entrega, todo bien.
Sneakers came without a box, packed in bubble film. The quality is excellent, they sat perfectly on the leg. Seller recommend
Super beautiful shoes!! Falls as expected a smaller!: D within 3 weeks in house.
As in the description, I ordered it one more number in case they came smaller and I hit it, if I had asked for the. Mine would go very fair
It smells nice, apparently than it jumped, neatly packed, provided that the form does not suffer, went to Kazakhstan month and 1 week
Shoes are perfect, good quality. The only thing q didn't come in box.
Sneakers of super quality I recommend do not hesitate!!!
For its price, good quality. It is to give away you will like it very much, good store I will buy you other models.
Quite correspond to the price. They look good. I hope the polyurethane will withstand the season, two games. Reached Yekaterinburg in 2 weeks
Good sneakers. Rainproof. They keep the uniform. Not good. For the rear of the r quite norms!
Thank you Benidorm my son is very happy with his slippers
Shoes very beautiful, fast delivery, thanks to the store
Very good product looks and feel very comfortable excellent product
Product arrived early well packaged and undamaged
The shoes are really nice. Te description and pictures are accurate. They feel sturdy but only time will tell.
the shoes arrived after 7-10 days the quality very good I didn't expect this quality
Very nice and comfortable slippers arrived quickly to Madrid I recommend very happy
Sneakers fire, came without scratches, the description is exactly the same as on the pictures, the child is delighted