Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AlaaExpress Online shopping, Shopping Online, Buy Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.alaaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order delivered. Everything is fine. Quickly, qualitatively, very satisfied. The pillow is soft to the touch, there is a zipper, white spikes (for sensitive skin). I tried to lie down. It feels nice. After the procedure, easy redness and heat. Seller recommend
Delivery of 6 days to Siberia, the company sdek. It is sewn qualitatively, the mat does not say that for yoga, it's just right to get dirty.
Massage pillow came for a month. Packed in a single film. For neck is very good
It came quickly, neatly packed. The color is beautiful, bright, none of the roses are broken, attached qualitatively. Inside is a foam Foam, which is easy to get. Comes with a storage bag, which is very convenient! Me, my back and neck are very satisfied with the order!
The goods came exactly as in the image. Pleasantly surprised by very fast delivery, did not even expect. Thank you! Everything is super!
Thank you store! The goods are excellent! Came quickly, packed norms, it is convenient to use. First a little pricked, then the back burns, and then unabated clings into sleep. I advise everyone!
Delivery before the week. Manufactured qualitatively. The effect of application is felt immediately. Information about the applicator can be found on the Internet. I don't know how I used to live without this thing?
The product corresponds to the description. The store sent out the wrong color, before opening the dispute and during, an adequate solution could not offer. Tried to fool me during the dispute. Under the form of a free return to transfer the blame to the transport company
11.11.2020G. Made an order. 17.11.2020G. I brought the courier home. I did not expect to get so quickly. Everything is done neatly. Covers are removed. Product and store recommend.
Fast delivery to the doors of the apartment, 5 days. Corresponds to the store's description. There was a small chemical smell when opened, like all goods with AliExpress. Inside foam, a cover with needles on Velcro. Relieves pain and tension, good for sick back and neck. The seller put a gift, thank you! At the time of purchase, the price is 1204r.
Received very quickly (5 days), the courier delivered home)) I did not regret this order for a minute and it was this store-well done, all at the highest level!! Thank you!!
Very cool quality, needles are good, tangible, brought by The Courier, got it in a week, sent quickly, the store answers, the set is cool!
Very quickly received, ordered 12. 11.2020-got 18.11.2020, thanks cdek!!!! Courier speed, polite, delivery to the House-very convenient! I took the set: Mat + roller + bag, inside foam, there is not a big smell-it will fade, fabric is like linen or cotton, roller on lock, Velcro mat, it will be convenient to uncover and wash! The applicators themselves (Hedgehog) are heavy-it's good, so they are made as it should with magnets and мелаллсплавами, they're stuck to the fabric, maybe it's something else. If you lie in a T-shirt-norms, if without clothes-a little hurt, you probably need to get used to it. I liked the goods! Quality 10 of 10! Seller recommend! Cdek well done!
The order is 11.11, and already 17.11 I received the order. Super fast
All as in the description. Covers are removable, do not yet try to wash, inside foam rubber.
I ordered 19.10, The Courier from sdek brought 28.10. I ordered it on recommendation @ alishopping_guru. I have not tried it yet, I will add a review later. So far, everything has worked out. Very glad to order
I liked everything very much! the quality is excellent, it came quickly, packed well! there is no smell. Immediately lay down, the whole back lit fire... I think the effect will be! The handbag is also good. Here I think more for a gift to order...
Товар получен, аж за три дня!!! Всё супер, как в описании. Чехольчики съёмные, можно стирать. Упакован хорошо. Запах небольшой присутствует, но думаю после стирки всё уйдет. Трек отслеживался. Продавца однозначно рекомендую!
Ordered June 12, 14 goods were shipped, to the Novosibirsk region arrived on July 4, corresponds to the description, covers removable: on the pillow sewn a secret lock, a mat on Velcro, inside a foam rubber, nothing is twisted, the seams are even, the threads do not stick out, the needles are sharp, everything is super, thank you to the store
Great goods! Seller Thank you! I recommend to purchase and use!