Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AlaaExpress Online shopping, Shopping Online, Buy Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.alaaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
The parcel came, everything is fine, the bottle is whole, we will treat the nokotochka, then I'll add a review
The product went long, began to use .. after the disease covid damaged all the nail plates, it's certainly not fungus, but strengthening is necessary. Aesthetic packaging looks great.
Thank you for the order came and with a gift I will try to transfer it to whom it will be useful
Thank you to the store, I like the remedy. Perfectly strengthens the nail plate, the nail grows healthy and smooth. Has an oil base, a drop itself spread over the nail. I give it a good soak, and I rub the remains around the skin. Excellent softens, do not form burrs, especially in winter. Recommend. Essences a lot, a bottle is large, enough for a long time.
A month and a half before the lower Tagil. Vaira looked in the Internet long-standing Information crossed the border. And today is already at the post office. The box is a little crumpled the contents of the whole. The bottle is closed with a dropper, it should be convenient. After testing I will add
Delivery is fast enough, the track is not tracked, the store put as a gift some small bag.
Delivery of the order from three items took about three weeks, the track number was tracked completely to my post office. I took 3 funds at once, came all one parcel in a cardboard box, nothing was hurt on the road. As a gift, the store put a probe of emulsion for the face. essence comes in a cardboard box sealed in mica. On the box there is all the necessary information in English, shelf life up to 23 years. Inside the liner, duplicate information from the box. Essence contains herbal components such as common wormwood extract, palmitic acid, boric acid, zhgun root root extract, Sage melcolist extract, Portugal extract, Sophora Japanese flower extract, the root of the Norwich of ningponsky. Useful components have a positive effect in the restoration, nutrition and lightening of the nail plate, and also make the nails smooth and shiny.
Excellent tool, I order not the first time! And for treatment and for prevention suitable!
Very good quality, strengthens nails, makes healthier. Weight-30 ml Delivery 10 days by new mail to Ukraine.
Parcel received Nov. 2 corresponds to the description, but not yet tested. I think I leave an extra opinion. Otherwise I am satisfied with the product
Essence for nails with a beautiful composition. Watery texture, smells not very nice, but immediately weathered. While I noticed a good action on the cuticle. The growth, of course, the serum will not affect, but the alignment of the nail plate is quite.
It came in excellent condition, until I tested.
Excellent. Package arrived intact. Ordered two pieces as request thanks to the store⭐⭐⭐⭐⭐
Средство для лечения ногтей на травяной основе. Средство в стеклянном флаконе. Удобно наносить на ногти с помощью пипетки. В составе натуральные компоненты: Портулак, полынь, борная кислота и другие. Запах еле уловимый, не отталкивающий. Само средство масляное, густое. Отлично укрепляет ногти, восстанавливает их. Мне средство понравилось буду пользоваться. Хороший срок годности. Доставка быстрая
Looks legit idd try and see how it goes but it confused me a bit because in the description it says it's for damaged or not damaged nails but on the box it says you can use it on treated or repeated nails only
잘받았읍니다 사진보니 효과를 볼것같읍니다 제가 일주일 정도 써보고 피드백 할깨요 빠른배송 수고여
доставка 29 дней,частично отслеживалась. упакована посылка была в почтовый пакет с пупырчатой пленкой. средство лежало в фирменный коробочке.я мажу им ногти после снятия гель лака.востанавливает пластину .
доставка в Украину 2мес. сроки норм, всё целое, в подарок пробник какой-то, спасибо буду пробовать)
Prekė keliavo apie septynias savaites, pakuotė nepažeista. Thanks!