Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AlaaExpress Online shopping, Shopping Online, Buy Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.alaaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product complies with the store's description and my request. Arrived in 01 months. Everything works. Recommended seller 5/5
The goods came quality as promised. Packed in a double box. The razor works quietly. Excellent shave tried on his beard. The cover for it is made perfectly. I recommend the store. I put 5 Stars everything is fine. Regards Yuri.
very fast delivery. I will try it tomorrow.looks good, and works very quietly. I will add some comments after first shave . Thanks for good job guys.
Product received has arrived quite quickly I recommend the third looks good
There's good. Skin for Truss have not yet USB C type charging way better
Came well packed and in perfect condition. Good product. It is very light. Tested in my nephew who shave very thick. Satisfying result.
Very good looks and quality. We'll try how it works.
Delivery to Bashkiria 4 days received at the post office. Two day non-britanness is very good at shaving weights flat well. Thank you.
For what it's worth, it's great, it's neat, to use usually.
Price contrast product is so much nicer. Fully featured.
Shipping is about the full moon or so. configuration water Oh, and did well with look in
Thank you to the store, came quickly, it's very good to check immediately.
The goods came quickly. I ordered my husband as a gift, I think he will be davolen. The razor fully corresponds to the description. Blades are floating, almost noisy. Very convenient case for transportation in a suitcase. While the goods are happy, well, what will the husband say after use, then I'll add. Seller recommend.
Before writing throw razor like comparing. Hot fries has not had. Beard length when is used to look at Nickle well once satisfied
Price performance ratio is good.
Very good quality, I put it on my chin and it feels nothing, it doesn't hurt, I thought for the price I was going to cut myself but no, I recommend
Lowest price selling point is not as one day shipping is very excellent,. 9/19 years time if order in 9/29 days within if the receipt Days only to know goods accept long high-Yes
Отличный магазин! Продавец общительный , упаковали посылку хорошо в фирменную коробку ! Отправили со склада в России в Тверскую область за 4 дня ))!! В деле пока не проверял ! Брал в подарок! Запустил все работает ! Аккумулятор был заряжен.
Принесли домой, доставка СДЭК, в Архангельск пришло за 4 дня, экстренная доставка,в комплекте бритва, кисточка и провод для зарядки, пришла заряжена(незнаю на сколько, проверим)
Супер реактивная доставка сдеком за 5 дней, курьером на дом. Бритва имеет плавающую головку, откидной тример, крышку, щетку для очистки, провод зарядки usb - type-c. Блок для зарядки от розетки в комплект не входит. плавающая головка откидная. Можно ли мочить - не понятно. Упаковано в две коробки. Больше пока добавить нечего, через месяц соберу у деда фитбэк - допишу про качество бритья.