Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AlaaExpress Online shopping, Shopping Online, Buy Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.alaaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great! Size is a little big, but quality is good!
With the size did not guess, it turned out to be small, very presses on the wrist, the quality is also not ice, bad stretches, one Holder left the thread, it will probably be loose quickly
Asked the store to quickly send out in 2 weeks. Quality is good, stretches better than silicone. I advise the seller! I'll still take it from him!
Great items. Feels amazing and looks fantastic.
Very good, super good workmanship, very good weave pattern
The product is very comfortable to use, and I bought so many woven straps. Only this one will deliver fast and affordable
This is the first real nylon woven model I bought. It is very flexible and comfortable to wear on the hand. It is also very resistant to dirt and looks good.
The store is very good. The strap has good texture, praise
I really like it very much, very supportive, the quality is very good, exactly the same as the store’s description, very satisfied
the store is very efficient and the strap is perfect!
Satisfied, very satisfied. Recommended purchase
This strap is really awesome, the owner is very good, very patient and very nice, I have repurchased it many times, and each time the quality is good and the value is very high, I can’t help but shoot the buyer’s show for the boss. Hahaha Awesome
It’s so beautiful, it’s exactly the same as the original, it feels super good and it’s very convenient
The feel and workmanship are really good, the price/performance ratio is super, very good, the strap is good, and the service is good
Delivery fast goods good for this money
It looks cheap, but it is. It's worth your money. The main plus is the fastening in the color of the case.
Strap Bomb. Sits tightly, the color is very simpot. Dressed and removed easily. I'm happy, I advise, you will not regret it.
Product same as described, perfect fit and very comfortable arm. Material good quality, fast shipping.
Beautiful! Loved and size SS gave right for my wrist. Super indicate
Box with gift more proud and friends they will like it.