Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AlaaExpress Online shopping, Shopping Online, Buy Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.alaaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nickel. Good reception. Fast
Quality is super! The coloring is very beautiful, I recommend
I loved the product. I come to good time the product and it has excellent quality
Excellent quality. Very comfortable. In size (M by 173 cm, 65 kg). Does not press, does not hang out. In the shoulders sits perfectly
It's come very fast. It's very pretty, just like the description. Recommended.
Of course, you will not call the jacket, but the quality is excellent. My son really liked it.
The goods are very not bad! The material is pleasant, moderately warm, rather for the autumn season. On my parameters height 164 cm, weight 70 kg ordered size approached well!
height: 180cm weight: 74kg XL fit exactly nicely
He arrived in 15dias in Spain. The jacket is com Or in the photos but it's like a sweatshirt
Pretty simple product but agreed to its price. It took 11 days to arrive.
Llego
Quality and workmanship is good. Feels comfortable to
It wasn't that long. It came just before the beginning of the season. The quality of the material is not the cheapest. The dimensional grid is true.
Meets my expectations. Perfect.
I did not guess with the size. It is slightly smaller than the size table. But 1 size difference. By 175 height and weight 65 need to order L or maximum XL, but no more
Good windbreaker
Not a jacket, but a sweatshirt. Thin. Quality is good. But the sleeves are short, I'll give someone
нормально. налезла. отдал жене.
Super fast delivery. Super product. Size XXL for 183cm ' 80Kg
Super sweatshirt. all in size, my son liked.